Getting to the truth...

A USA-based software vendor wanted to get to the core of what their UK NHS customer thought about them and their products - removing all courtesies and politeness! They took the brave move to allow Brunswick MedTech team to interview the customer on Microsoft Teams without themselves being present. The output was a 'win' for both the customer and the vendor as it uncovered clear areas for improvement and also areas where the vendor excelled. If you would like our team to interview your customers on video conference, please drop us a line to info@brunswickmed.co.uk